Why we created Cloe

Action. Traction. Satisfaction.

When you dedicate your life to helping people and organizations improve, and a significant percentage of initiatives fail when you leave the building, it feels like waste. As Management and Improvement Consultants, we can’t let waste go unaccounted for. We set out to improve the system.

I haven’t met a person within any organization who doesn’t agree that reducing waste in business processes and cutting unnecessary cost makes sense, and most recognize that engaging team members in the process leads to richer work environments and improved organizational buy-in.

Getting there is hard work. It requires changing beliefs and behaviours, learning to identify and quantify the right improvement opportunities, and maintaining visibility of both the efforts and results of improvement initiatives. As Management Consultants, we work with companies through the discomfort of learning these fundamentals and, with their great efforts, we see monumental step change improvements. We leave with high hopes that they will sustain these efforts but, despite the fact that we set them up with optimized processes and standard operating procedures, this is where organizations fail.

Having experienced successful and failed CI program implementations, and having studied root cause analysis for failure, we know the path forward. We developed Cloe with long term success in mind to eliminate the waste caused by failed Continuous Improvement initiatives and to help organizations sustain independent CI/OE Ecosystems that don’t rely on consultants, long term.

Shorten the distance between you and success. Let’s talk.

Cloe Founders

Haneef Chagani

“I want to create work environments where people feel proud of the work they do.”

Haneef is a management consultant with over 20 years’ experience in providing organizational performance insights to help public and private sector clients transform their businesses and attain higher levels of performance. He has assisted numerous Fortune 500 organizations and governments improve service, reduce costs, create new capacity and dramatically increase productivity by improving performance of core processes. Haneef has led hundreds of process improvement initiatives, assisted organizations in implementing large-scale continuous improvement/operational excellence transformation programs and trained thousands of practitioners, program champions and senior executives in operational excellence. He was a co-founder of Westmark Consulting LLP, a Continuous Improvement consultancy that was subsequently acquired by PricewaterhouseCoopers (PwC). Haneef was a Partner at PwC and led the firm’s Operational Excellence practice in Canada.

Haneef is a co-author of the book: Delivering Results That Matter: Transforming Public Sector Through Lean Management, published by Post Hill Press. Haneef was recently awarded the Distinguished Achievement Award 2020 by the Institute of Certified Management Consultants of British Columbia in recognition of his contribution to the management consulting profession.

Haneef holds a Bachelor of Science (Hons) degree in Computer Science from University of Manchester, UK and Master of Business Administration (MBA) from Simon Fraser University. He is Certified Management Consultant and Lean Six Sigma Master Black Belt.

David Graham

“Once you experience the impact of a happy workplace in your own life, you want to make that happen for others.”

David Graham is a leader in Operational Excellence. A certified Lean Six Sigma Master Black Belt, David specializes in applying operational excellence though the integration of business goals, actual process performance, customer feedback and employee satisfaction. Understanding and integrating these “four voices” allows organizations to fully realize what operational excellence can bring to their organization – customer satisfaction and delight, business goals achieved, processes that perform to world class standards and an engaged, team focused staff. David has extensive Operational Excellence program management experience with community colleges, Oil and Gas operations including Chevron Corporation, as well as with the City of Vancouver and the BCLDB.

David has completed over 100 Lean OE projects in both public and private sectors over the last ten years. His projects are structured to ensure sustainability of change and all incorporate control mechanisms to ensure validated financial and non-financial benefits are realized.
As well as being a project lead, David has led the design and implementation of OE programs at three key business units within Chevron as well as the initial design and use of continuous improvement fundamentals at the City of Vancouver. He is a well-respected facilitator and has taught over 300 Green Belts and numerous White Belt Lean Six Sigma training classes. David currently lectures at Douglas College as well as at the BC Supply Chain Management Association

Meet Team Cloe

Laurie Sheehan

Laurie Sheehan is a Chartered Professional Accountant (CPA) with more than 20 years of project related experience. Laurie specializes in successful project delivery with her skills in business analysis, project management, customer experience and the understanding of the business requirements to meet management objectives. Laurie has experience in successful delivery of large enterprise projects, business application implementations, IT infrastructure and on-going operations in both public and private sectors. Laurie has extensive project experience with Public Sector, Telecommunications, Healthcare, IT outsourcing, University, Forestry and Pulp & Paper Manufacturing industries.

As well as being a project lead, Laurie has facilitated of Certified Management Accountant Strategic Leadership programme. She has worked with more than 200 CMA students as they completed the final stage of their education in preparation for completion of their designation. She is a well-respected member of her community and is active with many community groups.

Laura Soeller

Laura is an experienced senior consultant with strong analysis, facilitation, and business acumen skills. With a focus on business process improvement, she is skilled at assessing business needs and driving effective and sustainable change for projects. For more than 15 years, Laura has worked on a variety of contract consulting opportunities in the areas of healthcare, public sector, financial services, insurance, forestry, and retail. Laura previously held Prior to working as a consulting positions at two global consulting firms: PricewaterhouseCoopers (PwC) and Accenture.

Laura holds a Bachelor of Mathematics (Hons.) in Operations Research from University of Waterloo. She is also a Chartered Professional Accountant (CPA, CMA).

Simon Wong

Simon Wong is a Certified Management Consultant (CMC), Lean Six Sigma Black Belt and Prosci certified Change Management consultant with 20+ years of consulting experience in healthcare, public sector and information technology. He is an experienced project manager, business analyst and management consultant with deep skills in Management Consulting, Project Management, Business Analysis, Requirements Definition, Process Improvement, Change Management and Technology Implementation. Simon has exceptional interpersonal, communication, organizational, facilitation, negotiation, and conflict resolution skills. He works independently as well as collaboratively in a team environment and possesses a strong work ethic.

Simon holds a Bachelor of Science in Computer Science degree from University of Calgary.

Bruno Soares

Bruno is an experienced business analyst with strong analytical, facilitation, and communication skills. With a focus on business process improvement, he is skilled at assessing business needs and driving effective and sustainable change for projects. Bruno has substantial experience in PMO implementation, operational management, and ERP experience, including SAP MM/PS configuration.

For more than 9 years, Bruno has worked on various consulting opportunities in the areas of IT, telecommunications, financial services, mining, and oil and gas. Prior to moving to Canada, Bruno was employed by Deloitte Consulting for over 4 years as a senior consultant.

Bruno holds two MBA’s (Project Management and Corporate Finance) and holds his (PMP) Project Management Professional certification.